Back to Open Courses

Performance Management

Please contact us for details of future dates

This course forms part of a CMI Certificate in Leadership and Management

Develop a consistent approach to performance management at strategic, organisational and personal levels

Understand organisational strategy and departmental objectives
Set and agree individual meaningful objectives and job plans
Establish consistent performance standards
Assess performance and provide individual feedback
Manage both poor and excellent performance
Understand and manage conflict, disciplinary and grievance procedures

Programme

9:15	Registration
9:45	Chair’s Introduction
10:00	Organisational strategy Establish deliverables and accountabilities Developing standards and measurements Creating meaningful objectives
11:00	Coffee
11:15	Creating environment of empowerment and trust Establishing individual motivators Delegating to motivate and develop Establishing parameters of empowerment
12:00	Feedback processes Benefits of feedback to the individual and manager Strengthening relationships Practice giving and receiving feedback
13:00	Lunch
13:45	Understanding conflict Strategies to minimise conflict Inherited situation strategies Reactions to conflict Disciplinary and grievance procedures
14:45	Tea
15:00	Establishing evidence of performance Understanding ‘good’ evidence Non subjective ratings Fairness and consistency
15:15	Supporting development Applying this to poor performers and integrating performance standards Achieving positive outcomes Relationship of continual learning for high performers and talented individuals Conducting training needs surveys
16:45	Final questions and close

Please note that the programme is subject to change without notice

Related Courses