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Performance Management (2): Managing People

30th Nov 2010

Chartered Management Institute logo This course forms part of a CMI Certificate in Leadership and Management

Developing and maintaining a consistent approach to a performance management culture

  • Dealing with difficult situations and handling people
  • Managing poor performers and highly talented
  • Understand why it arises and Manage conflict
  • Applying the disciplinary and grievance procedures around capability
  • Building relationships

Programme

9:15
Registration
9:45
Chair’s Introduction
10:00
Understanding the causes of conflict
  • Strategies to minimise conflict
  • Inherited situation strategies
  • Reactions to conflict
11:00
Refreshments
11:15
Managing people through performance management
  • Strategy for gifted/ talented
  • Performance standards for poor performers
  • Managing expectations
12:00
Handling difficult discussions
  • Structure of discussions
  • Dealing with the message
  • Achieving positive outcomes
13:00
Lunch
14:00
Understanding the Disciplinary and grievance procedures
  • How to apply the process
  • Identify supporting skills to this process
  • Applying best practice ACAS code of practice
15:00
Refreshments
15:15
Dealing with capability discussions and meetings
  • Gaining positive outcomes for poor performers
  • Role of Manager and HR in disciplinary
  • Practice interview
16:10
Chair’s Conclusion
16:15
Close

Please note that the programme is subject to change without notice

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