Improving Performance and Efficiency
Please contact us for details of future dates |
A practical guide for civil servants to buy into the process of defining success, monitoring their own organisational performance and working to achieve departmental goals.
A practical guide for civil servants to buy into the process of defining success, monitoring their own organisational performance and working to achieve departmental goals.
Learning Outcomes
- Understand what is meant by quality in organisational terms
- Identify and apply organisational quality procedures and policies
- Determine how to encourage staff to contribute ideas to improve quality
- Conduct a quality audit and make recommendations for improvement
- Understand the importance and benefits of continuous improvement
- Assess work activities and identify areas for improvement
- Encourage staff to contribute ideas for continual improvement
Programme
9:15 | Registration |
9:45 | Chair’s Introduction
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10:00 | Reviewing our understanding of quality and measures in the context of the Civil Service
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11:15 | Coffee
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11:30 | Auditing our existing service levels
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13:00 | Lunch
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14:00 | Engaging internal stakeholders
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14:45 | Tea
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15:00 | Quality engineering tools and practice
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16:15 | Final Questions and close
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Please note that the programme is subject to change without notice